This form is intended for submitting various ideas and complaints concerning the transport services offered by MTCC. The information contained in each submission will be used to improve the service standards and provide feedback to the complainant. The complainant has the full ability to be anonymous; by not providing any contact details. however, please note that feedback and other inquiries will be subject to users who submit their contact details.
Name *
Contact No.*
Email Address*
Complain Context * Concerning the ferry terminalConcerning the travel vesselConcerning the counter staffConcerning the ground staffConcerning all employeesOther
Select the context for your complaint
Reason for Complain * Concerning the location's standard/qualityCase of asset lossConcerning a service that was providedConcerning interactions/communication quality/standardsConcerning the dress-code/attire and cleanlinessOther
Select the reason(s) for your complaint
Complaint Category & Type * IdeasFormal ComplaintEncouragementOther
Please select the category type for this complaint
Detailed Complaint Description *
Please provide a descriptive account of your complaint
Incident time and location
Please enter the time and place of incident. E.g: Maafannu Ferry Terminal, 16:00 HRS
